Refund & Cancellation

1. Cancellation Before Work Starts

If the customer cancels before substantive work begins, a full refund may be issued, subject to approved non-refundable third-party costs already incurred.

2. Cancellation After Work Starts

After substantive work starts, we may refund the unused portion where feasible, after accounting for work already performed and approved third-party costs.

3. Completed Services

A completed assessment, report or fully delivered service is generally non-refundable unless the applicable written agreement states otherwise.

4. Customer Delays

If required access, approvals, credentials or information are not provided, timelines may be revised. Any refund will take account of work already performed and the applicable SOW.

5. Duplicate or Failed Payments

If an amount is captured more than once or a payment is captured but the corresponding order cannot be fulfilled, contact us promptly for investigation and, where appropriate, refund processing.

6. Refund Method

Approved refunds are initiated through the payment provider and are generally routed to the original payment method. Razorpay's current merchant terms state that merchant-initiated refunds are routed to the same payment method used for the transaction. citeturn0search0

7. Refund Request

Email support@8xsecurities.com with your name, payment/order reference, service, payment date, amount and reason. Never send card numbers, CVV, UPI PINs or passwords.

8. Fair Review

Nothing in this policy removes rights that cannot legally be excluded. Exceptional cases may be reviewed individually.

9. Contact

Refund and cancellation support: support@8xsecurities.com · +91 8827229566.